Rekzine Art Studio

30-Day Money-Back Guarantee

We offer a full 30-day money-back guarantee for all our subscription plans. If you're not completely satisfied with Drow Studio Pro or Premium, you can request a full refund within 30 days of your initial purchase or renewal.

What's Covered:

• Initial subscription purchases
• Subscription renewals (within 30 days)
• Upgrade charges to higher plans
• Annual plan purchases

Refund Process

Step 1: Contact Us

Email us at contact.rekzineart.studio@gmail.com with your account email and reason for the refund request.

Step 2: Review Process

We'll review your request within 2-3 business days and may ask for additional information if needed.

Step 3: Refund Processing

Approved refunds are processed through Paddle and typically appear in your account within 5-10 business days.

Refund Conditions

Eligible for Full Refund:

Request made within 30 days of purchase
Technical issues preventing service use
Billing errors or duplicate charges
Service not as described
Accidental purchases

Partial Refunds May Apply:

Requests after 30 days but within 60 days
Downgrade requests (pro-rated refund)
Service disruptions affecting multiple users

Not Eligible for Refund:

Requests after 60 days from purchase
Accounts terminated for Terms of Service violations
Free trial periods (no charge incurred)
Third-party integration costs

Subscription Cancellation

You can cancel your subscription at any time from your account settings. Cancellation prevents future billing but allows continued access until the end of your current billing period.

Important Notes:

• Cancellation does not automatically trigger a refund
• You retain access to paid features until period end
• No partial refunds for unused time in monthly plans
• Annual plans may qualify for pro-rated refunds

Chargeback Policy

If you dispute a charge with your bank or credit card company instead of contacting us first, we may need to suspend your account until the dispute is resolved. We encourage you to contact us directly for faster resolution.

Chargeback Consequences:

• Immediate account suspension
• Loss of access to artwork and data
• Additional processing fees may apply
• Account reactivation requires dispute resolution

Contact Information

For refund requests or billing questions, please contact us:

Email Support

contact.rekzineart.studio@gmail.com

Response within 24 hours

Billing Support

contact.rekzineart.studio@gmail.com

For payment and subscription issues

Fair Usage

While we stand behind our product with a generous refund policy, we reserve the right to decline refund requests that appear to abuse our system, such as:

Repeatedly purchasing and refunding
Using the service extensively before requesting a refund
Downloading large amounts of data before refund request
Making false claims about service functionality

Policy Updates

This refund policy may be updated periodically. We will notify existing customers of significant changes via email. The updated policy applies to all purchases made after the effective date.

Subscription Cancellation

You can cancel your subscription at any time from your account settings. Cancellation prevents future billing but allows continued access until the end of your current billing period.

Important Notes:

• Cancellation does not automatically trigger a refund
• You retain access to paid features until period end
• No partial refunds for unused time in monthly plans
• Annual plans may qualify for pro-rated refunds

Chargeback Policy

Chargeback Consequences:

• Immediate account suspension
• Loss of access to artwork and data
• Additional processing fees may apply
• Account reactivation requires dispute resolution

Fair Usage

While we stand behind our product with a generous refund policy, we reserve the right to decline refund requests that appear to abuse our system, such as:

Repeatedly purchasing and refunding

Using the service extensively before requesting a refund

Downloading large amounts of data before refund request

Making false claims about service functionality

Refund Policy

Company Information

30-Day Money-Back Guarantee

What's Covered:

Refund Process

Step 1: Contact Us

Step 2: Review Process

Step 3: Refund Processing

Refund Conditions

Eligible for Full Refund:

Partial Refunds May Apply:

Not Eligible for Refund:

Subscription Cancellation

Important Notes:

Chargeback Policy

Chargeback Consequences:

Contact Information

Email Support

Billing Support

Fair Usage

Policy Updates

Refund Policy

Company Information

30-Day Money-Back Guarantee

What's Covered:

Refund Process

Step 1: Contact Us

Step 2: Review Process

Step 3: Refund Processing

Refund Conditions

Eligible for Full Refund:

Partial Refunds May Apply:

Not Eligible for Refund:

Subscription Cancellation

Important Notes:

Chargeback Policy

Chargeback Consequences:

Contact Information

Email Support

Billing Support

Fair Usage

Policy Updates